Coordinator Rider Ground Ops

Job Description Role Summary

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps

• Monitor and improve Rider Performance and Compliance
• Lead Rider Recruitment for the allocated zones
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Inventory management and usage compliance of Rider equipment
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Reduce rider complaints originating from customers
• Monitor riders' performance on the individual level and responsible for coaching/warning riders
• Audits fleet appearance & rider behaviour via on-ground visits.

• Bachelor's Degree
• 2-3 years of experience in the food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal in English and Arabic is a must.
• Influencer and a negotiator with good public speaking and presentation skills
• People management skills:
  Experience in managing bigger groups of people.