QNB- Assistant Vice President Quality Assurance and Risk Assessment; Qatarization

QNB
3604 - Assistant Vice President Quality Assurance and Risk Assessment (Qatarization)

QNB Group is Qatar’s first Qatari‑owned commercial bank, now the largest in the Middle East and Africa. This role is part of our Executive team.

Job Purpose Summary

The incumbent is responsible for the adequacy and effectiveness of the group operations risk assessment and quality controls. Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, SLAs and customer‑service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. The incumbent will be responsible for the management and implementation of continuous enhancement initiatives to quantitatively & qualitatively improve costs, quality and service across all units in the Group Operations.

Furthermore, the incumbent will be responsible for the roll‑out of Lean, Six Sigma and Change Management standards and methodology for Group Operations in conjunction with the Group TQM Team.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial إجراء:
  • Create/approve key performance indicators (KPIs) for project teams and monitor their achievements on a periodic basis.
  • Implement KPI’s and best practices for the AVP, Quality ಗುರುತುವ ಮತ್ತು Risk Assessment role.
  • Work on developing group annual budgeting process, manage projects’ורי operations to ensure timely completion within the assigned costs and specifications.
  • Increase the performance management and quality improvement capacity of the department and assist operational units to drive quality and efficiency improvement, undertaking analysis and working with the business to undertake improvement plans.
  • Develop new and improve existing operations business processes to create controls to ensure quality levels and risk mitigation.
  • Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  • Demonstrate clear understanding of the important factors behind the bank's financial & non‑financial performance.
• Customer (Internal & External)
  • Ensure coordination among the concerned user departments in the formulation of risk assessment and quality control.
  • Drive VOC Voice of Customer actionable across the team and maintain/improve the scores and drive inputs from VOC for improvements.
  • Drive SLA adherence / Customer CTQ Critical to Quality – ensuring all parameters are met and corrective and preventive actions are taken.
  • Continuously monitor progress and prepare reports to the EVP, Central Operations and EVP Ops Control and SEVP Group Operations on a timely manner.
  • Study all existing products and suggest best practice to minimize risk; increase automation and improve productivity and income as per market behaviour.
  • Lead teams for any system testing; UAT and go‑live and products enhancement.
  • Liaise with internal and external providers, Group IT and external vendors/consultants, in stimulates to be able to implement new and improved processes.
  • Liaise with the management/ their assigned representatives of the concerned departments/ units during the process enhancement reviews to obtain their approvals on the suggested changes.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Internal (Processes, Products, Regulatory)
  • Prepare strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget.
  • Ensure that all operations business process have the appropriate level of operational controls to manage risk and exposure.
  • Drive SLA adherence / Customer CTQ Critical to Quality – ensuring all parameters are met and corrective and preventive actions are taken.
  • Working with the business to enhance customer satisfaction and improve product…