QAT - Head of Corporate Delivery; SEO

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The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Foreign, Commonwealth and Development Office (Operations and Corporate Servicesvaž)

Job Description (Roles

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The British Embassy in Doha is part of a worldwide network that represents political, economic, security and consular interests overseas. We are looking for a Head of Corporate Delivery under the Corporate Services Team, job grade sauran Executive Officer (SEO).

Delivery and implementation of FCDO 2030 Corporate governance and related change, including advice to Senior Leadership Team on how to achieve this with offering input and professionalism. Ensure that corporate delivery aligns to services provided to PAGs (partners across government). Drive the performance delivery of local Embassy staff, including leading the benchmarking, evaluation and feedback on behaviours and goals. Lead People and Pulse surveys that result in better motivation of staff and their own performance.

Leadership (but not micro-management) of the CS Team with financial propriety at the centre of delivery, including the future direction and oversight of outsourced service providers to achieve VFM and impact across all contracts. Resolving and supporting CST and other CB staff related issues positively, leading to better impact and motivation of Embassy teams and people. Clearly managing UK staff expectations around service delivery sous.

Located with the Corporate Services Team, you will also need to work across all Embassy stakeholders and in particular collaborate with the Deputy Head of Mission.

• To provide strategic leadership and planning in support of the FCDO 2030 corporate agenda, including input to the country business plan, resource changes and risk management.
• Be a trusted advisor and voice to leadership and PAG partners on the platform ‘horizon scanning’ to enable proactive resource and activity planning with FCDO and colleagues. Identifying issues arising within Embassy operations and proposing solutions to manage them with minimal supervision.
• Manage the FCDO platform (supporting PAG government partners) to ensure delivery against service levels and inclusivity, including developing regional corporate coherence around governance and accountability.
• Review and update local policies to ensure global standards alignment.
• Lead and monitor the delivery of services against the Corporate Services Charter.

• Lead on the overall employer proposition, including terms and conditions of service and pay and benefits for locally employed staff (LS), ensuring compliance with local labour law and effective engagement with the Country Based Staff Association.
• Provide guidance and act as a trusted escalation point on sensitive staff matters for both diplomatic and CB staff, including on resources and dispute resolution, engaging with specialist HR functions and mediation routes where necessary.
• Lead and deliver the Embassy’s approach to performance management, ensuring goals are set appropriately, consistently and monitored – escalating to SLT when necessary. Leadership, evaluation and follow up to Post surveys.
• Champion and embed a collaborative and inclusive culture.

• Improve CS delivery by overseeing and guiding FCDO corporate delivery by working closely with the regional HR, finance and procurement hubs and the Global Transaction Processing Roo Centre and Estates. Ensure implementation and full use of…