Job Description & How to Apply Below
The ICCC Product Manager is responsible for defining, developing, and managing the Integrated Command & Control Center (ICCC) product portfolio, ensuring solutions deliver operational value for city operations, public safety, and smart city services.
The role bridges business stakeholders, operators, and technical teams to ensure ICCC capabilities evolve in line with operational needs, technology advancements, and strategic priorities.
Key Responsibilities- Define ICCC product vision, roadmap, and value proposition.
- Align product strategy with smart city and operational objectives.
- Identify new use cases and capabilities across city domains.
- Conduct market and technology research and benchmarking.
- Manage the product backlog and roadmap.
- Gather and document stakeholder and operator requirements.
- Prioritize features based on value, risk, and feasibility.
- Define product requirements, user stories, and acceptance criteria.
- Engage with government entities, operators, and partners.
- Coordinate with vendors and system integrators.
- Support onboarding and adoption of ICCC solutions.
- Facilitate workshops and product governance forums.
- Work with delivery teams to ensure successful implementation.
- Support testing, commissioning, and release planning.
- Monitor product performance, adoption, and user feedback.
- Define product KPIs and success metrics.
- Monitor benefits realization and operational impact.
- Provide executive dashboards and product performance reports.
- Product management and roadmap planning
- Smart city and ICCC solution understanding
- Stakeholder and vendor management
- Business case and value realization
Performance tracking and reporting
- Strategic and user-centric mindset
- Strong communication and facilitation skills
- Analytical and data-driven decision making
- Prioritization and problem-solving ability
- Collaboration and influencing skills
- Bachelor’s in engineering, IT, Computer Science, or related field
- MBA or Product Management certification is a plus
- 8–12+ years in product management or digital solution roles
- Experience in smart city, public safety, security, or operations platforms
- Product Management certifications (advantage)
- Senior Product Manager
- Platform Product Manager
- Smart City Product Manager
- Public Safety Solutions Manager
- Analytics & Reporting:
Power BI / Tableau, Advanced Excel - Ideation & Workshops
- Strong product thinking and prioritization skills
- Excellent stakeholder and communication skills
- Strategic and operations-focused mindset
- Ability to manage complex, multi-stakeholder environments
- Continuous improvement and innovation mindset
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