Senior Product Designer, Marketplace

🚀 Welcome to Your Next Adventure! We’re looking for a Senior Product Designer to join our Marketplace team and own ordering and checkout experiences across the app.

This role focuses on high-frequency, state-heavy purchase journeys: product page, cart, checkout, payment, and post-order flows. These are systems users rely on daily and expect to “just work” — even when things go wrong. The role sits within our Customer-Facing Area and focuses on mobile experiences across the Super App. You’ll work on a mature, live product with real scale, real constraints, and measurable impact.

This is not a greenfield role. It’s about improving, evolving, and scaling what already exists.

• End-to-end ordering experience: product page, cart, checkout, payment
• Post-order flows: tracking, cancellations, refunds, ratings, issue resolution
• Pricing, fees, tips, and total cost transparency
• Error states, edge cases, and recovery scenarios (failed payments, stock changes, delivery issues)
• Improving conversion, clarity, and user confidence in high-frequency purchase journeys
• Experiment-driven improvements (A/B tests, gradual rollouts, data-informed iteration)
• Iterating on a live product used daily, under real operational constraints
• You’ll work on features that ship often and are closely measured
• Own end-to-end design of ordering and checkout experiences within the Marketplace area
• Take responsibility for the quality and evolution of these flows — not just individual screens
• Solve complex, multi-step, state-heavy problems with many dependencies
• Proactively identify weak points in purchase journeys and propose improvements
• Balance user needs, operational realities, and technical constraints — and help the team make informed trade-offs
• Work closely with Product Managers, Engineers, UX Writer, UX Researcher, and other Designers
• Use research, analytics, and experiment results to guide decisions
• Support design QA and ensure implemented UI matches intended behavior
• Contribute to shared patterns and raise improvements to the Design System when needed
• This role expects senior-level ownership: responsibility for outcomes, not just execution

• You have strong product design experience (typically 5+ years, guidance not a rule) and are comfortable owning complex product areas end to end
• You’ve worked with checkout, payments, or other high-stakes, state-heavy flows
• You care about UI craft and interaction details — clarity, hierarchy, states, and micro-moments matter to you
• You enjoy refining flows until they feel predictable, trustworthy, and easy under pressure
• You’re comfortable working with experiments, metrics, and iteration loops
• You can explain your design decisions clearly and collaborate calmly with others
• You’re happy staying hands‑on in design rather than moving into people management
• You can support and mentor other designers through feedback and example (without being a manager)

• Experience with marketplace, e-commerce, or payment-heavy products
• Experience designing cart, checkout, or post-purchase journeys
• Experience working on products used frequently by the same users

Inside the Design Team:
You’ll be joining a multicultural Product Design team of 18+ designers working across customer-facing products, merchant tools, and internal platforms.

Designers are embedded in product teams and collaborate closely with Product Managers, Engineers, UX Writers, and Researchers — solving problems together, not in silos. We care about how we work as much as what we build. We value respectful communication, clear thinking, curiosity, and emotional maturity. Feedback is direct but kind. Humor is welcome. This team is a good fit if you enjoy working with thoughtful people and learning from different perspectives.

Inside Snoonu’s Universe:
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing:
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have…