Senior Application Support Specialist​/Application Analyst

We are seeking a highly skilled Application Support & Analysis professional to manage, support, and optimize enterprise business applications. The role is responsible for ensuring system stability, performing advanced troubleshooting, analyzing business requirements, and supporting integrations across mission-critical platforms. The position may operate at Senior or Expert level depending on experience and technical depth.

• Analyze application incidents, identify root causes, and implement permanent fixes.
• Monitor system performance and ensure high availability and reliability.
• Work closely with business users to gather requirements and translate them into system solutions.
• Perform application analysis, configuration, and functional troubleshooting.
• Execute SQL queries for data validation, reporting, and issue resolution.
• Support application integrations, APIs, middleware, and data workflows.
• Manage incidents, problems, and change requests in line with ITIL processes.
• Coordinate with development, infrastructure, database, and vendor teams.
• Participate in system upgrades, patches, testing, and release deployments.
• Prepare documentation, user guides, knowledge base articles, and process flows.
• Ensure compliance with IT governance, security, and regulatory standards.
• Mentor junior team members and provide technical guidance (for expert-level candidates).
• Drive continuous improvement and optimization initiatives.

• Bachelor’s Degree in Computer Science, IT, Engineering, or related field.
• 6–12+ years of experience in enterprise application support and/or application analysis.
• Strong understanding of application architecture and system integrations.
• Hands-on experience with SQL databases (query writing, troubleshooting, data validation).
• Knowledge of APIs, web services, and integration frameworks.
• Experience with monitoring tools and ticketing systems (Service Now, Jira, etc.).
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Exposure to Windows and/or Linux server environments.
• Basic scripting knowledge (Power Shell, Shell, Python) is an advantage.
• Strong analytical, problem-solving, and stakeholder communication skills.
• ITIL certification preferred

Note: Open for Qatar Nationals. Other locations may have additional requirements as applicable.