Senior Application Support Specialist Expert

Responsibilities

• L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA
• Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
• Creating and maintaining user manual and admin manuals
• Onboarding of New Users (Supporting Application Training)
• Working with Cross-Functional Teams
• Manage stakeholders’ communication, support change management, manage business demand deliveries
• Document and communicate assigned work and progress to immediate project team, and management
• Support the organization’s project management policy, practice and methodology
• Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
• Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
• Leads process improvement, innovation and automation initiatives
• Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
• Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.

• Bachelor in IT or Relevant
• Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
• Experience:
• Overall 12 years’ experience in similar skill set.
• Excellent verbal and written communication skills in English.
• Proficient verbal and written communication skills in Arabic (Preferred).
• Excellent customer interaction attitude and behavior
• Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
• Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).
• Skills Required.
• In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), Open Text techstack (Content Management, BPM, Application Monitoring Tools)