QNB- Vice President Digital Quality Control

QNB
3598 - Vice President Digital Quality Control

QNB Group | Posted Feb 23, 2026

Full‑time | Negotiable | Unknown

About QNB
Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The bank is recognized by leading credit rating agencies and has earned numerous awards.

The incumbent will ensure the quality and reliability of digital banking services—including online banking platforms, mobile apps, and other digital channels. This role leads the quality assurance strategy and operations within the Retail Digital Business Department, overseeing the development and implementation of QA standards, testing procedures, and quality control measures to deliver the highest level of service for all digital banking products.

• Develop and implement a comprehensive quality assurance strategy aligned with the bank's digital transformation goals.
• Work with the EVP, Retail Digital Business and SVP, Digital Centre of Excellence to assist in executing the digital strategy roadmap.
• Implement KPIs and best practices for the VP, Digital Quality Control.
• Champion a culture of innovation and continuous improvement within the QA team and broader Digital Business Department.
• Set up the operations of the Digital Centre of Excellence (DCoE) at the group level, including staffing, processes, and tools.
• Promote cost consciousness and efficiency to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of delegated powers, delegating authority to staff and monitoring exercise of the same.
• Demonstrate understanding of the bank's financial and non‑financial performance factors.

• Lead and manage the QA team, setting clear objectives, evaluating performance, and promoting professional development.
• Coordinate with project delivery departments in defining project deliverables, resources, priorities, duration, and cost.
• Communicate quality metrics and risk assessments to senior management and stakeholders.
• Liaise with internal and external providers, Group IT, Operations, relevant HO departments, subsidiaries, and external vendors/consultants.
• Work with product managers, developers, and stakeholders to understand requirements and deliver high‑quality digital banking solutions.
• Assist in building solutions to customers’ needs and digital queries on bank products.
• Maintain activity in accordance with SLAs to achieve improvements in turnaround time.
• Build and maintain strong relationships with related departments to achieve group objectives.
• Provide accurate data to auditors, compliance, financial control, and risk when required.

• Collaborate closely with IT, development teams, and business units to integrate QA processes throughout the digital product lifecycle.
• Implement latest QA, digital banking, and fintech trends to drive efficiency and effectiveness.
• Spearhead the QA framework within the Digital Business Department, focusing on quality, security, and customer experience.
• Stay updated on emerging trends, tools, and technologies to drive innovation and efficiency.
• Oversee creation and execution of test plans, test cases, and automated testing scripts for all digital products.
• Collaborate with development and operations teams to integrate QA processes throughout the product development lifecycle.

• Lead improvement initiatives through cross‑functional teams, ensuring successes.
• Identify and encourage practices better than industry standards.
• Encourage innovative ideas and out‑of‑the‑box thinking within the team.

• Experience in a digital transformation environment within banking or financial services.
• Knowledge of QA techniques for digital business products.
• Extensive knowledge of digital banking technologies and platforms.
• Analytical mindset with ability to troubleshoot complex issues and drive root‑cause analysis.
• Proactive identification of professional development opportunities.
• Hold staff meetings and assess performance regularly.
• Take decisive action to resolve grievances or conflicts.
• Cooperate with staff and facilitate their development to prepare them for greater responsibilities.

• Bachelor's degree (University graduate) preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
• Minimum 12 years of experience in a highly rated international bank.

• Resume/CV
• Passport copy
• Education certificate
• Other supporting documents