Head of Network Infrastructure Operations

The Head of Network Infrastructure Operations is responsible for leading the strategy, design, resilience, and operational excellence of the organization’s enterprise network infrastructure.

This role oversees 24/7 Network Operations Center (NOC) functions, ensures high availability and performance of mission-critical environments, and drives modernization through automation, cloud connectivity, and software-defined architectures.

The incumbent provides strategic leadership across engineering, service reliability, security compliance, financial governance, and vendor management to ensure a scalable, secure, and future‑ready network ecosystem.

• Lead and oversee 24/7 Network Operations Center (NOC) activities to ensure proactive monitoring and rapid incident response.
• Define and enforce SLAs/SLOs for uptime, latency, availability, and overall network performance.
• Lead high‑severity incident management and conduct comprehensive Root Cause Analysis (RCA).
• Drive continuous service improvement initiatives to enhance stability and operational maturity.
• Ensure standardized operational processes, escalation models, and governance frameworks are adhered to.
• Lead engineering teams in high‑pressure production environments and time‑sensitive operational windows.

• Define and execute the long‑term network infrastructure roadmap aligned with business and digital transformation strategies.
• Design and oversee scalable architectures across:
• LAN/WAN
• Hybrid and multi‑cloud connectivity
• Evaluate and adopt emerging technologies (e.g., SD‑WAN, WiFi 6E, SASE) to maintain technical competitiveness.
• Lead hardware lifecycle management, modernization programs, and migration from legacy platforms to modern stacks.
• Ensure high‑availability design principles including redundancy, segmentation, and performance optimization.

• Drive automation of network configurations and operational workflows.
• Implement infrastructure‑as‑code and CI/CD pipelines for controlled network changes.
• Standardize deployments using automation tools such as Ansible, Terraform, and Python.
• Promote Net Dev Ops  principles to enhance agility, reliability, and change governance.
• Implement telemetry‑driven monitoring and intelligent analytics for proactive performance management.
• Partner with Information Security teams to implement Zero Trust architectures and enforce strong segmentation and firewall policies.
• Ensure compliance with global security and governance standards (e.g., ISO 27001, SOC
  2).
• Lead disaster recovery (DR) planning and business continuity testing for network infrastructure.
• Identify, assess, and mitigate infrastructure‑related enterprise risks.
• Ensure audit readiness and maintain structured documentation for compliance reviews.
• Own and manage the CAPEX and OPEX budgets for network infrastructure operations.
• Optimize costs while maintaining high service resilience and performance standards.
• Lead contract negotiations with ISPs, hardware vendors, and managed service providers.
• Conduct periodic business and performance reviews with key technology partners.
• Evaluate vendor solutions for technical suitability, scalability, security, and commercial value.

• 12–15 years of progressive experience in Network Engineering and Infrastructure Operations.
• Minimum 5 years in a senior leadership role overseeing enterprise‑scale environments.
• Deep exposure to carrier‑grade backbone technologies and hybrid‑cloud environments.
• Demonstrated experience leading high‑performing technical teams.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.

• Valid CCIE certification

• CCNP
• ITIL Foundation
• PMP
• Advanced cloud networking certifications (e.g., Azure, AWS, GCP)

• Software-Defined Networking (SDN) architectures (e.g., ACI, NSX, equivalent)
• Routing & Switching (BGP, OSPF, EVPN, MPLS, VXLAN)
• Hybrid and multi‑cloud connectivity
• Network virtualization and micro‑segmentation
• L4–L7 application delivery and traffic engineering
• Zero Trust network security models
• Performance monitoring, deep packet inspection, and telemetry analysis
• Strategic and systems-level thinking
• Strong crisis management and decision‑making capability
• Executive communication and stakeholder management
• Vendor negotiation and financial acumen
• Results-driven with strong operational discipline
• Continuous improvement and innovation mindset