Senior Application Support Specialist

Responsibilities

• L1 and L2 Support – Timely troubleshooting and problem resolution within SLA
• Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
• Creating and maintaining user manual and admin manuals
• Onboarding of New Users (Supporting Application Training)
• Working with Cross-Functional Teams
• Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
• Analyzes and correlates data to define problems. Identifies alternatives.
• Expert knowledge of software configuration and support, experience with relational databases and report generation.
• Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
• Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
• Research and recommend alternative actions for problem resolution
• Employ productivity aids in all aspects of assignments
• Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.

• Bachelor in IT or Relevant
• Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
• Experience:
  
  Overall 10+ years’ experience in similar skill set.
• Excellent verbal and written communication skills in English.
• Proficient verbal and written communication skills in Arabic (Preferred).
• Excellent customer interaction attitude and behavior
• Experienced in implementing software and configuration changes across enterprise systems.
• Experienced in installation, setup, configuration, and maintenance of software and user devices.
• Skills Required:
  
  In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database)