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Job Description & How to Apply Below
Responsibilities
- Identifying organizational needs for new applications and new solutions
- Preparing technical specifications as a roadmap for software
- Implementing, testing and integrating new applications
- Performing routine application backups and upgrades
- Installing new applications upgrade and releases
- Providing instructions and training to staff when necessary
- Monitoring, recoding and responding to requests for support
- Investigating and diagnosing system faults and errors
- Resolving technical issues
- Analysing error trends aimed at reducing/minimizing down time
- Communicating messages regarding application issues to users in a timely manner
- Liaising with application suppliers when needed to fulfil the requirements of the organization
- Scheduling and running regular tests to enhance the current application
- Identifying and developing functionality changes
- Maintaining documentation of key databases and applications linked to them
- Monitor applications for compliance to company IT standards and policies
- Responsible for product order tracking and cancellations and effectively communicating with vendor partners
- Manage internal support tickets and work with a diverse group of company team members to troubleshoot a variety of computer software issues
- Research and analyse business problems to determine if systems’ solutions are advisable and available
- Assist in troubleshooting application issues with the business and IT partners
- Bachelor in IT or relevant
- Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
- Overall, 5 years of experience;
Minimum of 3 years’ experience in following areas: - Administration, monitoring and maintenance of software infrastructures and applications.
- Oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of organizations’ information systems.
- Ensure that the processes needed for a business to function and succeed are running smoothly.
- Technical point of contact to fix application and systems issues, usually on an immediate basis.
- Experience with programming report writing (ex. , VB), Oracle and/or SQL
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