IT Workplace & Infrastructure Consultant

Summary

The role primarily focuses on providing hands‑on technical support for workplace technology used by end-users in an office environment, facilitating the smooth operation of IT services within the organization.

• Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, aiming for accurate asset tracking and availability.
• Act as onsite support for the technical room, including basic server and networking assistance under remote team guidance.
• Coordinate with global AZ Tech teams for seamless integration and issue escalation.
• Troubleshoot and resolve first‑level hardware or connectivity issues as required.
• Coordinate with Lenovo for end‑to‑end resolution of hardware issues.
• Assist with password management for Bit Locker, BIOS, and related issues.
• Handle incident management and troubleshooting for software and network issues.
• Assist in software packaging for AVC/AMC.
• Support AGN services including SD‑WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.
• Aid in IT onboarding processes by activating licenses and IT services when self‑service fails.

• Experience with end‑user support for hardware and software technologies.
• Basic understanding of server and networking support.
• Strong troubleshooting skills for hardware and connectivity issues.
• Ability to manage hardware stock and asset tracking effectively.
• Fluency in English.

• Familiarity with software packaging processes.
• Experience with SD‑WAN and connectivity services.
• Knowledge of password management systems like Bit Locker.

• Location:
  
  Doha, Qatar
• Work Schedule:
  
  2 days per week on‑site
• Start Date:
  
  As soon as possible