Technical Support Specialist
Job Description & How to Apply Below
The Technical Support Specialist will provide first- and second-line technical support for systems and users supporting a large-scale cultural and public-sector project in Qatar. The role focuses on ensuring the smooth operation of IT infrastructure, end-user systems, and digital platforms used across facilities, offices, and project sites.
Key Responsibilities- Provide on-site and remote technical support to end users, including staff, project teams, and authorized stakeholders.
- Troubleshoot and resolve hardware, software, network, and peripheral issues in a timely manner.
- Support systems such as ticketing platforms, access control systems, digital displays, kiosks, and AV equipment.
- Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Assist with user account management, access rights, and system permissions in accordance with security policies.
- Monitor and escalate IT incidents and service requests through the designated ticketing system.
- Coordinate with vendors and third-party service providers for specialized technical issues.
- Ensure compliance with IT security, data protection, and operational standards.
- Maintain accurate documentation for incidents, solutions, system configurations, and user guides.
- Provide basic training and guidance to users to improve technology adoption and reduce recurring issues.
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3–5 years of experience in technical support, helpdesk, or IT operations roles.
- Strong knowledge of Windows and/or macOS operating systems.
- Working knowledge of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing).
- Experience supporting hardware, software applications, and office productivity tools.
- Familiarity with IT service management processes (incident, problem, and change management).
- Experience working on government, cultural, or large public-sector projects.
- Exposure to visitor-facing or public environment technologies is an advantage.
- Knowledge of cybersecurity best practices and endpoint security tools.
- Ability to work in a live public environment with minimal disruption.
- Strong communication and customer service skills. Bilingual speakers preferred (Arabic and English)
- Ability to work independently and as part of a multidisciplinary project team.
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