ITSM ServiceNow Developer

We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

• Bachelors degree in Computer Science Information Systems or related field.
• Hands-on experience with at least one ITSM platform (preferably Ivanti).
• Strong knowledge of APIs REST SOAP web services and integration patterns.
• Experience with scripting languages (JavaScript Python Power Shell or similar).
• Familiarity with middleware and integration tools (Service Now Integration Hub Mule Soft Boomi Azure Logic Apps etc.).
• Knowledge of ITIL v4 practices and ITSM processes (Incident Problem Change Asset CMDB).
• Strong understanding of databases (SQL/No
  
  SQL) and data structures.
• Good troubleshooting debugging and problem-solving skills.
• Experience with version control (Git) and CI/CD pipelines.

• Design, develop and maintain integrations between ITSM tools (Ivanti, Service Now, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, monitoring tools, CMDB, etc.).
• Configure and develop APIs, web services and middleware components to support ITSM processes.
• Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.
• Develop and customize workflows, business rules and automation scripts within the ITSM platform.
• Ensure integrations adhere to data quality, performance and security standards.
• Troubleshoot and resolve integration‑related incidents, including connectivity, data flow and process issues.
• Maintain technical documentation of all integration configurations and workflows.
• Support platform upgrades, patching and migration activities to ensure integrations remain functional.
• Collaborate with cross‑functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.

Joining time frame: 2 weeks (maximum 1 month)

Remote Work : No

Employment Type : Full-time

Vacancy: 1