SAP Operations and Service Delivery Manager

# SAP Operations and Service Delivery Manager Posted date []  ()»|  | About the company    Arab Solutions is a forward-thinking technology services company committed to empowering individuals and organizations through innovation. With a focus on identifying high-impact opportunities, we use our deep industry knowledge to drive transformative change that delivers measurable results.
Our strength lies in delivering projects on time and within budget, thanks to a consultative approach that aligns IT strategy with business goals. We specialize in turning IT operations from cost centers into strategic assets, helping our clients unlock greater value from their investments.
At Arab Solutions, we are dedicated to understanding client needs and exceeding expectations while staying within financial constraints. Our mission is to create long-term partnerships by providing reliable, cost-effective, and forward-looking technology solutions.  ... || Job Title | SAP Operations and Service Delivery Manager ||

Job Description | SAP Operations and Service Delivery Manager    A strategic opportunity is now available in Doha, Qatar, for an experienced SAP Operations and Service Delivery Manager. This full-time position is ideal for a leader who can ensure high availability of SAP systems, manage end-to-end service delivery, and enhance operational performance in a mission-critical enterprise environment.

Job Location:

Doha, Qatar  Industry: Information Technology & Services  Function: SAP Service Management  Salary:  monthly (Market estimated)  Gender: Any  Candidate Nationality:
Any  Candidate Current

Location:

Any  Job Type: Full-Time    Job Overview    As the SAP Operations and Service Delivery Manager, you will be responsible for the stable operation of SAP systems across the enterprise. You will manage incidents, service levels, and system performance, while driving continuous improvements and maintaining close communication with business units and service providers. This role is crucial to ensuring operational continuity and SAP system excellence.

Key Responsibilities    Operations Management      Lead daily SAP operations to ensure system availability, performance, and security    Oversee system upgrades, patches, and maintenance activities    Proactively identify system issues and lead resolution initiatives    Service Delivery      Manage SAP service delivery to meet internal SLAs and quality benchmarks    Define and document IT service delivery standards and operational procedures    Coordinate with cross-functional teams and external partners to streamline support    Incident Management      Supervise incident lifecycle from identification to resolution    Conduct root cause analyses and implement preventive solutions     Maintain logs for incidents, problems, and service reports to support continuous improvement    Business Engagement      Act as the primary point of contact for SAP service inquiries from business units    Deliver timely status updates, reports, and performance metrics    Build strong relationships with stakeholders through effective communication and responsiveness    Continuous Improvement      Initiate service reviews, internal audits, and process optimizations    Stay updated with SAP trends and recommend relevant system enhancements    Promote innovation and process excellence in ERP operations    

Job Requirements

Education:

Bachelor’s degree in Information Technology, Business Administration, or a related field

Experience:

Minimum 5 years of SAP operations and service delivery experience    Proven leadership in managing SAP environments and IT service teams

Skills:

Proficient in SAP modules and ITSM tools such as Solution Manager and Service Now    Strong analytical and troubleshooting skills    Excellent leadership, stakeholder management, and communication abilities    Familiarity with ITIL service frameworks and ERP service governance    Certifications (Preferred):
ITIL Foundation or higher    PMP (Project Management Professional)    SAP Certified Technology Associate or similar SAP credentials    

What We Offer      Competitive compensation package aligned with industry standards   …