Waiter​/Waitress

Waiter/ Waitress The Chedi Katara Hotel & Resort Full time

ONSITEJob description
** Job Qualifications
*** Diploma or degree in Hospitality or Tourism Management is preferred.
* Minimum 2 years of experience in Food & Beverage operations, preferably within a luxury hospitality environment.
* Strong customer service, communication, and interpersonal skills.
* Excellent personal grooming and presentation standards.
* Familiarity with MICROS or similar POS systems.
* Proficiency in English; additional languages are an advantage.
* Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
*
* D. Key Areas of Responsibility
**** 1. Customer Service
*** Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
* Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
* Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
* Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
* Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
** 2. Operational
*** Ensures that all brand and service standards are consistently met.
* Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
* Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
* Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
* Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
* Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
* Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
* Maintains par stock levels for all equipment and guest supplies.
** 3. Personnel
*** Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
* Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
** 4. Other Duties
*** Maintains high standards of personal presentation and hygiene in line with hotel policies.
* Demonstrates responsible behavior and always represents the hotel positively.
* Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
* Remains adaptable to changes within the F&B function as required by the hotel or industry trends.
* Carries out any other reasonable duties as assigned by management.

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