Receptionist | Hilton Salwa

Job Description

A Receptionist provides reception services for Guests, contributing to an overall exceptional experience from check‑in through check‑out and completing audits as required.

HOT0CC09

Hilton Salwa Beach & Villa Salwa Doha (tbd)

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures as required
• Ensure that the Front Office Manager and Reception Supervisors are kept fully aware of relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote Resort services and facilities
• Use the correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

• Previous experience in a customer‑focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work independently and as part of a team
• Competent level of IT proficiency

• Previous experience in cash handling

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Full‑time

Hilton Hotels & Resorts

Housing, Transport, Additional benefits as per company policy