Banquet Supervisor

Overview

Summary
The Banquet Supervisor will assist and support the Assistant Banquet Manager with the day to day running of the Banquet operation to ensure a consistently high level of service is being offered and delivered to guests. The Banquet Supervisor will be responsible for leading, supporting and training the Banquet team on shift.

• Ensures new Banquet team members are well-trained and motivated / feeling of being welcome.
• Ensures a smooth running of the Banquet operations.
• Ensures a thorough handover between shifts.
• Ensures effective inter-departmental communication with Kitchen and other relevant departments,
• Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.
• Managing the stock and supplies in the Banquets and ensured orders are being made in time to avoid running out of linen, glasswork etc.
• To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&B Manager.
• Drive revenue through different upselling programmes.
• Follows correct reporting procedures if faced with issues.
• Ensure all standard checklists / task list are completed each shift.
• Effective prevention, recovery, and investigation of any guest complaints.
• To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.
• Ensure the service delivery is consistent and in line the brand SOPs and service culture.
• Ensure the team has knowledge of the F&B products.
• Ensures compliance with Health & security, fire regulations and food safety as per company standard and legislation.
• Ensure correct cash handling and credit card handling as per company standards / policy.
• Ensure correct closure paperwork is done.
• Follows the Health & Safety and food hygiene standards as trained.
• Ensures proper appearance and grooming of the team while on duty.
• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
• Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.
• Leading and motivating a diverse team.
• Complies with company brand standards.
• Any other reasonable duties assigned by management.

• Team leadership
• Planning and organisation
• Communication
• Exceptional service delivery
• Training
• Complaint resolution
• Teamwork
• Flexibility
• Reliability
• “Can do” attitude

• A minimum of 1-2 years of Banquet Captain or Supervisor experience and relevant track record.
• Proficiency in Opera.
• Qatar driving license is an advantage.
• Certificate or diploma in hospitality management is a strong advantage.
• People person and teamwork skills.
• Can multi-task and work in a fast paced environment.