Executive Housekeeper

Summary

The Executive Housekeeper, reporting directly to the General Manager, is responsible for the hotel’s commercial, quality and people performance in the Housekeeping department. The incumbent will combine strategic thought and planning to enhance the growth and profitability of the department and ensure delivery of business objectives such as departmental cost control, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and Health & Safety audit compliance, all within the budget and annual targets.

• Ensures the highest possible standard of cleanliness in all guest rooms and public areas.
• Ensures 100% compliance with brand standards.
• Manages the payroll, linen and other departmental costs in accordance with business demand and departmental budget.
• Carries out monthly linen inventory.
• Continuously evolves and improves departmental SOPs and productivity.
• Schedules routine inspections of all housekeeping areas by or with the Assistant Executive Housekeeper and Housekeeping Supervisors to ensure that furnishings, facilities and equipment are clean and in good repair.
• Supervises outside contractors to ensure contractual compliance.
• Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and third‑party inspection standards.
• Ensures departmental health and safety compliance.
• Maintains appropriate standards for dress, hygiene, uniforms, appearance and conduct of housekeeping team members.
• Is responsible for all flower arrangements placed in public areas and rooms.
• Ensures that all daily VIP rooms, special request rooms and long stay guest arrivals are inspected personally.
• Implements assigned tasks during emergencies such as fire, power failure and natural disasters.
• Liaises with the hotel’s contracted pest control company to ensure an effective program is instituted and supervised.
• Ensures guests and internal stakeholders receive prompt and courteous service.
• Inspects guest and public areas regularly to ensure furnishings, facilities and equipment are clean and in good repair.
• Manages spring cleaning schedules and follows up on all machinery linked to Housekeeping/Laundry.
• Recommends upkeep of furnishings, facilities and equipment, ensuring cleanliness and repair.
• Informs other departments of housekeeping matters that concern them, particularly Engineering, Front Office and Food & Beverage, and maintains open communication with department heads and the Operations Manager and Director of Operations.
• Leads people management of the housekeeping team, including recruitment, onboarding, engagement, coaching, training, continuous performance management (regular 1:1 conversations) and manages employee relations in conjunction with HR.
• Conducts or chairs regular communication meetings with teams and actively participates in business meetings to facilitate effective communication.
• Acts as a role model for the Count On Me Service culture.

• Excellent communication
• Operations management
• Leadership
• Business acumen
• Exceptional service delivery
• Attention to detail
• Planning and organisation
• Teamwork
• Ability to work in a multi‑tasking and multicultural environment
• Self‑motivation
• Flexibility

• Minimum 1.5 years’ experience as an Assistant Housekeeper Manager/Executive Housekeeper within a similar‑sized hotel
• Experience from an international hotel brand is an advantage
• Proficiency in Opera Cloud
• Language requirement: basic / conversational / professional / native
• Eligibility to work in the country (unless visa sponsorship is offered)
• Diploma or vocational training in hospitality is an advantage