Guest Relations Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness centre, and a spa and wellness centre offering hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool.

The hotel completed a renovation in 2019 and re‑opened in March 2020.

Our team is the greatest asset and key to our success. We demonstrate our beliefs in how we treat each other and by example, we set expectations for one another. In all interactions with guests, customers, business associates and colleagues, we seek to treat others as we would like to be treated. Our team is built on mutual respect, collaboration, excellent service and passion.

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager and represents Four Seasons Hotel Doha while managing the day‑to‑day activities of the Guest Relations Team.

• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences.
• Meets and greets arriving and departing guests; provides genuine hospitality and recognition, acts as host/hostess.
• Maintains harmonious and professional relationships with co‑workers, supervisors and all departments.
• Complies with and enforces Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Develops healthy and happy relations with other front‑office team members and all hotel employees.
• Ensures all local and corporate policies, work rules and benchmark standards are properly applied.
• Utilises Golden appropriately for maximum guest recognition and satisfaction.
• Develops guest connections, gathers feedback on their overall stay or specific issues, and actively seeks solutions to resolve any problems.
• Verifies arrival and departure details and arranges luggage handling, transportation and other services requested by guests.
• Prepares and double‑checks guest arrivals of the day, and prepares welcome arrival packages (hotel map, jogging map, key packet, welcome card/letter, activity schedule, correct room assignment based on guest reservations).
• Prepares welcome card/letter for four‑seasons employees staying on a complimentary stay or employee rate and obtains signature of Front Office Manager/Director of Rooms.
• Performs smooth check‑in and check‑out processes based on benchmark standards.
• Maintains a balanced bank assigned by the hotel; makes change, cashes checks, exchanges foreign currency, and reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests when possible; resolves customer complaints and assists guests with all inquiries related to hotel services, operating hours, key personnel, in‑house events,…