Reservations Manager

Overview

We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our hospitality management team you will oversee the reservations department ensuring exceptional customer service and maximizing revenue through effective inventory management.

• Lead and manage the reservations team providing guidance training and support to ensure optimal performance
• Develop and implement strategies to maximize room occupancy and revenue
• Collaborate with sales marketing and revenue management teams to create and execute promotional packages and special offers
• Monitor and analyze reservation trends adjusting strategies as needed to meet business objectives
• Ensure accurate and timely processing of all reservations including individual group and corporate bookings
• Handle complex reservation inquiries changes and cancellations with a focus on customer satisfaction
• Manage inventory across various distribution channels including the hotels website OTAs and GDS
• Generate and analyze reports on reservations occupancy and revenue performance
• Resolve customer complaints and issues related to reservations promptly and professionally
• Stay updated on industry trends and best practices in reservations management
• Implement and maintain standard operating procedures for the reservations department
• Ensure compliance with all relevant policies procedures and regulations

• Bachelors degree in Hospitality Management or related field preferred
• 35 years of experience in hotel reservations or front office operations with at least 2 years in a supervisory role
• Strong working knowledge of Opera Property Manager System (PMS) and Central Reservations System (CRS)
• Proven leadership experience in a hotel environment
• Excellent understanding of revenue management principles and practices
• Outstanding communication interpersonal and problem solving skills
• Strong analytical and organizational abilities with keen attention to detail
• Proficiency in Microsoft Office suite particularly Word and Excel
• Ability to work efficiently in a fastpaced high pressure environment
• Demonstrated experience in managing and motivating teams
  
  Excellent customer service skills with a focus on delivering exceptional guest experiences
• Strong decision making abilities and the capacity to handle multiple priorities simultaneously
• Proficiency in English; knowledge of Arabic or other languages is a plus
• Flexibility to work varying shifts including weekends and holidays as required

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.

No

Fulltime