Waitress

Under the general direction of the F&B Manager and Outlet Manager and within the limits of established Hotel Policies and Procedures oversees and directs the daytoday operation of the Food & Beverage Department and maintains the overall efficiency of standards set. Promotes positive work environment

• To provide a courteous professional efficient and flexible service at all times following Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly quarterly biyearly yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.

Previous experience in Food & Beverage/Restaurant operations (freshers are welcome to apply)
Passion for excellent service
Excellent team player
Excellent communication skill

No

Fulltime

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years

1