Guest Relations Officer

We are seeking an enthusiastic and customer focused Guest Relations Officer to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our frontofhouse staff you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Handle guest inquiries requests and complaints promptly and effectively
• Provide concierge services including recommendations for local attractions transportation assistance and restaurant reservations
• Serve as a liaison between guests and various hotel departments to ensure seamless communication and service delivery
• Anticipate guest needs and proactively offer assistance to enhance their stay
• Maintain accurate guest records and preferences to personalize future visits
• Assist with checkin and checkout procedures as needed
• Coordinate special arrangements for VIP guests or those with specific requirements
• Stay informed about hotel services promotions and local events to provide uptodate information to guests
• Contribute to the continuous improvement of guest services and satisfaction levels

• 13 years of experience in guest relations front office or hospitality (preferred)
• Fluency in English both verbal and written; additional languages are a plus
• Excellent communication and interpersonal skills
• Strong problem solving abilities with a guest first approach
• Ability to multitask efficiently and remain calm under pressure
• Proficiency in MS Office and hotel management systems
• Detail oriented with exceptional organizational skills
• Indepth knowledge of local attractions and services in Doha Qatar
• Cultural sensitivity and awareness to interact with guests from diverse backgrounds
• Professional appearance and demeanor
• Flexibility to work various shifts including weekends and holidays

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

No

Fulltime

1