Butler

Job Description

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of resources.
• Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supply is under control.
• Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions in the hotel.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
• Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Checks all items (Amenities, laundry, etc) before delivering to the residents. Provides balcony dinners and creates secret spaces for guests' privacy and romance by thoughtful and caring service.
• Does not intrude into the private space of residents more than what is necessary.

• Good English language verbal and written communication skills
• Good level of engagement with residents
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Must have minimum 1 year experience of butler role in a 5
* luxury hotel.