Swiss Connect Solutions is a leading hospitality management company that specializes in providing top‑notch services to luxury hotels and resorts around the world. We are currently seeking a highly motivated and skilled Assistant IRD Manager to join a 5 stars luxury hotel in Doha, Qatar.
As the Assistant IRD Manager, you will be responsible for assisting the IRD Manager in overseeing and managing the In‑Room Dining operations of our hotel clients. You will work closely with the IRD Manager to ensure the smooth and efficient running of the department, while maintaining the highest standards of service and guest satisfaction.
Key Responsibilities:- Assist the IRD Manager in supervising and managing the daily operations of the In‑Room Dining department.
- Oversee the preparation and delivery of food and beverage orders to guest rooms, ensuring accuracy and timeliness.
- Monitor and maintain inventory levels of food, beverages, and other supplies to meet guest demands.
- Train, coach, and supervise IRD staff to ensure they provide exceptional service to guests.
- Conduct regular department meetings to review performance, address any issues, and implement new procedures.
- Collaborate with other departments, such as Housekeeping and Front Office, to ensure a seamless guest experience.
- Handle guest complaints and inquiries in a professional and timely manner.
- Assist in creating and implementing new menus and promotions to increase revenue and enhance the guest experience.
- Maintain a clean and organized IRD department, adhering to all health and safety regulations.
- Bachelor's degree in Hospitality Management or related field.
- Minimum of 2 years of experience in a similar role, preferably in a luxury hotel or resort.
- Excellent communication and leadership skills.
- Strong knowledge of food and beverage operations.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and hotel management software.
- Fluent in English, both written and verbal. Knowledge of other languages is a plus.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
If you are a dynamic and passionate hospitality professional who is looking for a challenging and rewarding career opportunity, then we want to hear from you!
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