Learning and Quality Assistant Manager - IHG Hotels & Resorts
Location:
Central Hotel Doha, Qatar
Join our extraordinary world of thoughtful design, contemporary comfort, and genuine service delivering quality and consistency for today’s travelers.
As IHG Hotels & Resorts continues its strategic growth in Qatar, we are committed to fostering a culture of excellence and continuous improvement. We are seeking a dedicated Learning and Quality Assistant Manager to drive the development of our teams and ensure high standards across all operations.
Central Hotel Doha offers comfortable rooms, modern amenities such as complimentary Wi‑Fi, flat‑screen TVs, and tea/coffee facilities. The hotel features an indoor pool, fitness centre, spa, and access to Doha Sands Beach during summer. Dining includes international cuisine and handcrafted beverages.
Responsibilities- Design, implement, and manage training programs to enhance employee skills and performance.
- Monitor and evaluate training effectiveness and provide recommendations for improvement.
- Lead quality assurance initiatives, ensuring compliance with company standards and operational procedures.
- Collaborate with department heads to identify training needs and skill gaps.
- Conduct audits, assessments, and feedback sessions to maintain service and operational excellence.
- Maintain accurate records of training activities, certifications, and quality reports.
- Drive continuous improvement initiatives to enhance guest experience and operational efficiency.
- Proven experience in learning & development, training, or quality management, preferably in hospitality.
- Strong organizational, analytical, and problem‑solving skills.
- Excellent communication, presentation, and interpersonal abilities.
- Knowledge of training methodologies, quality assurance standards, and hospitality operations.
- Ability to work collaboratively with multiple departments and handle multiple projects.
- Degree or diploma in Hospitality, Business Administration, or related field is preferred.
Seniority level:
Mid‑Senior level |
Employment type:
Full‑time | Job function:
Other | Industry: Hospitality
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Doha, Qatar – Salary: QAR 4,000.00 – QAR 5,000.00 – Posted 1 month ago
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