Lobby Ambassador

Job Description

The Lobby Ambassador is the first point of contact for guests at Raffles Doha, responsible for delivering an exceptional and personalized welcome experience. This role embodies the elegance, warmth, and refined service standards of the Raffles brand while ensuring seamless guest flow, assistance, and satisfaction within the lobby area.

• Welcome guests with professionalism, warmth, and genuine hospitality, creating a lasting first impression
• Anticipate guest needs and provide proactive assistance upon arrival and departure
• Guide guests to reception, concierge, lounges, restaurants, or other hotel facilities
• Assist with guest inquiries regarding hotel services, facilities, and local attractions
• Coordinate closely with Front Desk, Concierge, Bell Desk, and Security teams to ensure smooth operations
• Manage lobby traffic during peak times, ensuring guest comfort and discretion
• Assist VIP, VVIP, and long‑stay guests with personalized attention in line with brand standards
• Handle guest concerns or complaints courteously and escalate when necessary
• Maintain the lobby’s appearance, ensuring it reflects the hotel standards
• Observe and report any security or safety concerns promptly
• Uphold brand values, grooming standards, and service etiquette at all times

• Previous experience in luxury hospitality, guest relations, or customer service preferred
• Strong communication and interpersonal skills
• Fluency in English required; additional languages are an advantage
• Well‑groomed, confident, and professional demeanor
• Ability to remain calm and attentive in a fast‑paced environment
• Cultural awareness and sensitivity to international guests
• Flexibility to work shifts, weekends, and public holidays