Guest Services - Agent

Guest Services Agent

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

• Greet, check‑in, and escort guests promptly to their rooms
• Address special guest preferences recorded in guest history profiles
• Handle cash drawer properly as outlined in the MODOH Controller’s Policy
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check‑in, check‑out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
• Communicate clearly with the Night Duty Manager and Accounting Department
• Establish a good working knowledge of the Hotel outlets and products

• Friendly, enthusiastic, passionate, sociable
• Engaging, genuine, organised
• Minimum of 1 year of Front Office experience
• Minimum 2 years of experience working in a 5‑star hotel environment
• Previous experience working in the Middle East Region is an advantage
• Strong command of Microsoft Office products, HMS

• Learning & Development – unique programmes for various stages in your career
• MOstay – complimentary nights and additional attractive rates for you and your loved ones
• Health & Wellness – comprehensive health benefits and wellness programmes
• Retirement Plans – different plans depending on length of service and role
• A competitive salary and benefits package
• Transportation and Housing provided
• Relocation and Vacation tickets

Entry level

Full‑time

Hospitality

Referrals increase your chances of interviewing at Mandarin Oriental by 2x.