Job Description
We are currently seeking passionate and dynamic guest‑focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible for supervising the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified. Your role will include the following key responsibilities:
- Prepare housekeeping attendants job assignments
- Issue keys and supplies to housekeeping attendants
- Take note of VIPs, Do Not Disturb, Sleep Out, Double‑Lock Rooms and take appropriate action
- Attend daily meetings and receive special instructions
- Receive check‑outs before reporting them as vacant
- Receive special requests from guests and carry them out
- Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
- Fill out report and hand over found articles to the lost and found department
- Supervise cleaning of guest rooms, corridors and stairwells
- Train and assist housekeeping attendants and advise supervisor about performance
- Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experience within the housekeeping department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.
Knowledge & Competencies- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
- Associate
- Full‑time
- Customer Service
- Hospitality
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