Front Desk Agent

Front Desk Agent

Join to apply for the Front Desk Agent role at City Centre Rotana Doha.

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent you are responsible for providing professional, customer-focused service to our guests, ensuring their stay becomes a memorable experience.

Key responsibilities include:

• Provide prompt, courteous and efficient service to all guests, achieving high customer satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name and escorted to their room, making them feel expected and welcomed.
• Conduct in-room and hotel familiarization and assist guests with hotel activity enquiries/requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain privacy of all guests by ensuring no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer-driven, extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player. Core competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Entry level

Full-time

Customer Service

Hospitality