Job Description & How to Apply Below
Duties & Functions
- Be responsible for spa treatment consultations and identification of possible contraindications.
- Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with a home‑care well‑being program.
- Be responsible for after‑care advice for the member of guest.
- Be responsible for achieving retail sales.
- Ensure that all treatment rooms and therapy back‑of‑house areas are maintained to high standards of cleanliness and hygiene.
- Ensure that all equipment is serviced as part of a preventative maintenance program.
- Carry out spa tours and spa consultations with guests and members, giving personalised advice and promoting facilities, treatments and products.
- Assist during spa promotions and events.
- Assist with marketing and public relations.
- Have complete knowledge and understanding of all services and products offered.
- Uphold the standards of sanitation and sterilisation as directed by law and the spa’s policies and procedures.
- Perform prep work, properly clean and restock room as required.
- Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests.
- Possess the ability to work without direct supervision.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Ensure correct records are kept for member and guest visits, treatments and purchases.
- Ensure correct information is recorded for stock control in accordance with the Senior Therapist.
- Be responsible for treatment laundry stock inventory and security.
- Ensure that all potential and real hazards are reported immediately and rectified.
- Ensure that all staff within the department work in a manner unlikely to give risk of harm or injury to themselves or others.
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