Quality Assurance Agent

About Commercial Bank of Qatar:

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

To Manage all the reports pertaining to Allocation/Provisioning with high level of accuracy, act as UAT tester for collection improvements and enhancement automation projects. Blacklisting clients on system.

• Act as UAT tester for Collection Initiatives related to automation and enhancement Managing.
• Blacklisted Customer data both on Equation and Prime to ensure most updated data is available in the system to support Bank’s credit decision.
• Develop Quality Policy and Standards for the Department.
• Allocating cases to the team and sharing the status/updates/payments with the team.
• Continuous monitoring /Analysis and sharing reports with the Line Manager.
• Regular Clean up and updates on system to be maintained.
• Managing payments received from Insurance company and crediting it to the respective clients.
• Reconciliation of Suspense Accounts.
• To manage all posting entries pertaining to Provisions and Recovery.
• To manage Agency payments.

• Accountability and Consistency
• Communication
• Integrity/Ethics
• Job Knowledge
• System Knowledge (Equation / Prime / RCS / CRM)
• Product Knowledge
• Quality and Accuracy
• Sense of Urgency
• Teamwork
• Results Oriented

Required Qualifications:

Bachelor’s Degree in Banking or Equivalent

Required Experience:

3-5 years’ Experience in Banking position

Fluent in English (verbal and written)

Arabic speaker (verbal and written) is a plus

Ability to interact with internal and external stakeholders.

Ability to work under pressure.

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure
  , connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance
  , ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion
  , fostering a culture that values every individual’s unique perspective.
• At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.
  Disclaimer:
  We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.