We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.
Required Experience:
Min. 3 years of experience in fraud monitoring customer verification call center compliance roles.
Practical knowledge of digital fraud threats (e.g. phishing account take over social engineering mule accounts).
Prior exposure to alerthandling systems or banking fraud case management tools is preferred.
Customer service or transaction verification experience is highly valued.
Language Requirements:
Fluent English is mandatory.
Arabic is a strong advantage.
Must be able to document and communicate clearly particularly during urgent cases.
Educational
Qualifications:
Bachelors degree based on Banks internal procedural requirements.
Key Responsibilities:- Staff will work in rotating 8hour shifts as part of a 24/7 fraud monitoring team including weekends public holidays and overnight.
- Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
- Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
- Monitor and handle realtime fraud alerts generated by internal fraud monitoring systems
- Conduct first level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases account activities identify suspicious activities and take urgent preventive actions.
Joining time frame: 2 weeks (maximum 1 month)
Remote Work : No
Employment Type : Fulltime
Key Skills
- Electrical
- Academics
- Customer Service
- Computer Data Entry
- Cardiac Surgery
- Freight Forwarding
Experience: years
Vacancy: 1
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).