Customer Service Representative | Financial Services Rental & Leasing | ALF Vehicle Rentals

Job Requisition : 174847

The Customer Service Representative at Al Futtaim Vehicle Rentals is responsible for maintaining high customer satisfaction and engagement, ensuring a seamless rental experience and efficient operations. The role involves direct customer interaction, sales monitoring, compliance with operational procedures, and delivery of high-quality service aligned with Al Futtaim Values. Collaborating with different branches and departments is crucial to address rental concerns and maintain standard procedures.

• Ensure high standards of customer satisfaction to meet and exceed AVR standards and drive customer engagement.
• Serve as the frontliner of the rental business, accommodating customers courteously and attending to calls for any inquiries.
• Monitor daily, weekly, and monthly sales flow for target achievement assessment.
• Comply with procedures and recommend changes to maintain standardized rental and payment processes.
• Meet monthly sales targets, increase rental utilization above 80%, and avoid exceeding rental count budget.
• Handle rental queries and complaints within 48 hours.
• Assist customers with service queries and provide detailed contract and insurance policy information.
• Contact customers regarding payment dues, issue receipts upon payment, and provide account statements.
• Process payments via multiple methods and update daily accounting reports for audit and finance records.
• Provide administrative support to the rental team in document control and training.

• Bilingual proficiency in Arabic and English is essential for effective communication.
• Strong customer service skills to ensure positive client interactions.
• Computer literacy for efficient handling of digital sales and administrative tasks.
• Ability to work in a team, showing flexibility and strong problem-solving skills.

• College Graduate with a relevant degree.
• Proficiency in both Arabic and English communication.
• Experience with in a similar industry, preferably in vehicle rentals.
• Proficiency in computer literacy and various administrative systems.

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations:
Dubai Festival City and Cairo Festival City.

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development.

Malls under the Al-Futtaim Malls…