Customer Service

This role is essential in ensuring a positive experience for our clients throughout their real estate journey. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for customer service.

Key Responsibilities :

• Client Interaction:
  Serve as the first point of contact for clients via phone, email, and in-person, providing assistance and answering inquiries related to real estate services.
• Support Transactions:
  Assist clients with the buying, selling, or renting process, ensuring they have the necessary information and documentation.
• Problem Resolution:
  Address client concerns and issues promptly and professionally, working towards a satisfactory resolution.
• Data Management:
  Maintain accurate client records and update the database with relevant information regarding transactions and interactions.
• Market Knowledge:
  Stay informed about current real estate trends, property listings, and local market conditions to provide knowledgeable support.
• Team
  
  Collaboration:
  
  Work closely with real estate agents and other teams members to coordinate client needs and ensure seamless service delivery.
• Administrative Tasks:
  Assist with general office duties, including scheduling appointments, preparing documents, and managing correspondence.

Qualifications:

• High school diploma or equivalent; degree in business or related field is a plus.
• Proven experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of local real estate market is a plus.