Distribution Lead Agent

Overview

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notifies customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies and others).
• Compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor work boards to ensure internal KPIs are met (e.g., timely data entry).
• Build and maintain strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team – mentor agents and ensure that a positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g., using workboard invoice processing expo).
• Be continuously open and positive to implementing new system changes and enhancements with the team.

• 2 years of industry specific knowledge
• Inventory management and accounting knowledge
• Customer focus
• Expeditors applications and system knowledge
• Software proficiency especially Microsoft Office (Excel, Word, etc.)
• Written and verbal communication skills;
  English proficiency
• Effective interpersonal skills including listening, providing feedback and teamwork
• Problem solving
• Process improvement
• Proactive strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

No

Full-time

IT Network, Corporate Sales, Data Networking, Bank Reconciliation, Information Technology Sales, AC Maintenance