Call Center Advisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the worlds most international company in the world

A company that pioneered cross‑border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide and the more people we connect the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Customer‑Centric Team and become a Certified International Specialist!

• Provide a high level of customer service and professionalism taking into account that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
• Provide daily updates on clearance status of all shipments held in customs for clearance on ACA.
• Daily checkpoints to be created for network visibility using appropriate exception codes.
• Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time.
• Maintain a thorough knowledge of all departments, DHL network products and services so that customers are provided with accurate information on transit times, clearance delays, customs paperwork requirements, packing accounting and sales queries with confidence at all times.
• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.

• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment.
• Sound educational background with knowledge of the Service Industry an added advantage.
• Good oral and written communication skills English & Arabic preferable.
• Tolerance for stress in a fast‑paced working environment.
• Adheres to policies and procedures.
• Possesses good relationship‑building and interpersonal skills.
• Ability to effectively contribute as a δύο team member as part of a busy team.

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile Արցախի and responsible tasks? Then apply now!

We look forward to receiving your application!

Unclear Seniority

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Full‑Time

Years

1