Telephone Operator - Waldorf Astoria West Bay

Job Description

We are looking for a Telephone Operator to answer and direct hotel calls with a focus on clear communication with guests. You will contact hotel executives and city services in emergencies and support hotel staff with tickets.

• Answer calls from external and internal sources.
• Direct callers to appropriate extension or room. Verify guest name for all room calls.
• Assist guests with directions or other required information.
• Open and close tickets as per guest or staff requests.
• Direct hotel staff to assist guests upon request.
• Communicate to callers in a clear and concise manner.
• Input/write messages using proper grammar and spelling.
• Verify names and telephone numbers.
• Handle all incoming urgent matters or emergencies for the guests and hotel.
• Work with management and security to calmly direct appropriate action.
• Appropriately document all emergencies.

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.
• Call for repair and technical support of all computer‑based equipment.

A Telephone operator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer‑focused industry.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office

Waldorf Astoria - West Bay Doha