Hostess

Job Description Job Qualifications

• Preferably degree or diploma in Hospitality or Tourism Management preferred
• Preferably Minimum 2 years of experience in hotel operations
• Strong customer service, communication, and interpersonal skills

• Customer Service
• Ensure consistent delivery of brand standards and exceptional guest service
• Build strong relationships with guests and maintain positive interactions
• Handle guest and internal inquiries or concerns professionally and efficiently
• Provide excellent service and support to internal departments
• Operations
• Ensure brand and operational standards are followed at all times
• Support outlet operations in a flexible and cooperative manner
• Greet and seat guests, present menus, and process bills accurately
• Perform cashiering duties including handling cash, credit cards, and daily transactions
• Operate the Micros system confidently and follow all finance and cash-handling procedures
• Maintain detailed knowledge of all menu items and actively recommend and upsell products
• Report and resolve any transaction discrepancies promptly
• People & Culture
• Support the company's values, culture, and people philosophy
• Promote teamwork and a positive working environment
• Additional Duties
• Follow hotel rules, policies, and safety procedures
• Maintain high standards of personal grooming and professional conduct
• Participate in trainings and meetings as required
• Adapt to operational changes and perform other reasonable duties as assigned