Customer Service Representative | Financial Services Rental & Leasing | ALF Vehicle Rentals

Customer Service Representative | Financial Services Rental & Leasing | ALF Vehicle Rentals

Established in the 1930s as a trading business, Al‑Futtaim Group now operates across automotive, financial services and more. ALF Vehicle Rentals is a division focused on customer‑centric rental solutions.

The Customer Service Representative maintains high customer satisfaction, engages clients, and ensures a seamless rental experience. Responsibilities include direct customer interaction, sales monitoring, compliance with procedures, and collaboration across branches.

• Ensure high standards of customer satisfaction to meet and exceed AVR standards.
• Serve as the front‑liner, accommodating customers courteously and attending calls.
• Monitor daily, weekly, and monthly sales flow for target achievement assessment.
• Comply with procedures and recommend changes to maintain standardized rental and payment processes.
• Meet monthly sales targets, increase rental utilization above 80%, and avoid exceeding rental count budget.
• Handle rental queries and complaints within 48 hours.
• Assist customers with service queries and provide detailed contract and insurance policy information.
• Contact customers regarding payment dues, issue receipts upon payment, and provide account statements.
• Process payments via multiple methods and update daily accounting reports for audit and finance records.
• Provide administrative support to the rental team in document control and training.

• Bilingual proficiency in Arabic and English.
• Strong customer service skills.
• Computer literacy.
• Teamwork, flexibility, and problem‑solving skills.

• College graduate with a relevant degree.
• Experience in a similar industry, preferably vehicle rentals.
• Proficiency in computer literacy and administrative systems.

The role is part of Al‑Futtaim Group’s commitment to excellence and customer focus.