Western Cape

Sales Administration / Customer Service Representative – Cape Town

Minimum 2–4 years’ experience in a sales administration, office administration, or customer service role. Cape Town – South (Athlone, Ottery, Philippi).

• Respond to sales enquiries promptly and professionally, providing accurate product and service
  information
  .
• Prepare and present quotations, proposals, and service offerings to potential and existing customers.
• Conduct regular client visits to understand their needs, assess performance, and upsell additional solutions.
• Collaborate closely with operations teams to ensure seamless service delivery and resolve client issues efficiently.
• Maintain accurate sales records, client information
  , and activity reports on the CRM system.
• Proven experience as a Sales Representative, preferably within waste management, environmental services
  , logistics, or related industries.

Provide accurate information about services
, scheduling, and service areas. HTS has partnered with a well‑established U.S.‑based home services provider delivering reliable HVAC, plumbing, electrical, and home comfort solutions to residential customers across Texas. As a Customer Service Representative, you will be the first point of contact for our clients calling in during overnight hours.

Your role is to provide exceptional support by answering incoming customer calls, responding to inquiries about services
, directing customers to the appropriate or service teams, and ensuring a positive experience on behalf of the Client. This role is critical in making sure customers receive prompt, courteous support – especially during late‑night or early‑morning.

Ensure that all bookings are captured and executed correctly, delivering excellent service to our clients and guests. Each Consultant is responsible for service to specific clients and agencies – and must keep them satisfied. A Senior Consultant is responsible for clients who book complex and/or multi‑day services. Since we deliver the transport services booked with us, there is an operational element to the position.

Consultants deal with their clients, and on the other hand they deal with the guides who deliver the services booked by their clients.
* Except for clients with credit facilities, pre‑payment must be…

You will be required to assist customers by providing product and service
information
, as well as resolving product and service
-related issues in an efficient, professional, and positive manner.
• Comply Works platform, products and services knowledge.

Provide detailed information about our services to patients and affiliates. You will be the first point of contact for many of our patients and must deliver exceptional service with professionalism and clarity.
* Maintain up-to-date knowledge of our evolving services and procedures.

Collect and verify monthly warranty and service
information. Responsibility 2:
Service Training Assistance.
* Communicate settlement information to and address queries.

- Responsibility 4:
Quality Information Handling.
* Support service providers in implementing OEM repair standards.
* Assist in building a technical knowledge base for the service network.
* Minimum 3 years in truck or commercial vehicle maintenance,
servicing
, or diagnostics.
* Proficient with diagnostic tools, workshop equipment, and interpreting service manuals, wiring diagrams, and reports.
* Solid grasp of mechanical principles, OEM product knowledge,
service standards, and emerging technologies such as electric trucks, telematics, and

A.

Keep clients updated with the latest company information and service offerings. With services ranging from hazardous waste and liquid treatment to food waste recycling and composting.

• Maintain and grow existing client relationships through regular service visits and communication.
• Serve as the main point of contact for client service issues and overdue payments.
• Monitor and…