Cargo Revenue Integrity Specialist

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker.

All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As a Cargo Revenue Integrity Specialist, you will be responsible for supporting the revenue integrity team and for designing, maintaining and executing processes related to revenue integrity to ensure the expected revenue is generated from all offered and services across the Qatar Airways Cargo network. This involves conception, continuous monitoring and improvement of the Early Warning Signal tools in line with business complexity and growth.

Constantly review any Cargo billing disputes or revenue adjustments request and guide user departments follow the waiver and write off approval process. Analyze revenue leakage in a data‑driven way, identify root causes and propose corrective actions to the management.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Develop, implement, monitor and review processes in line with increasing complexity of the business. Manage and influence internal stakeholders in the interest of revenue integrity to safeguard the interests of the division globally.
• Manage revenue leakage through analysis of bookings, rates/tariffs, other charges, master data, system computation and financial data. Subsequently engage with stakeholders to conclude root cause analyses and act where required.
• Review the waiver and write off approval process to ensure it is approved by the authorized approver. Contribute to the implementation of a revenue integrity KPI structure. Provide guidelines and analysis to the management for target setting and planning to reach these targets;
• Review and develop revenue integrity of the business at a region, station, product and customer level;
  Engage with the network and revenue accounting to assure processes are implemented and targets met.
• Translate revenue integrity principles into business rules and subsequently into system input for the automation of revenue integrity processes.
• Highlight any issue identified through the Early Warning Signal tools/ report and works closely with respective departments for corrective action.
• Continuously monitor process compliance, collaboratively engage with stakeholders to improve compliance and reduce revenue leakage.
• Support revenue integrity manager and stakeholders to conduct external and internal audits of policies, processes and setups. Subsequently assist to plan structured and effective action from audit findings. Analyze and monitor revenue integrity at booking, station and regional level in a data‑driven way, and create insights into revenue leakage through creation of management reports and dashboards.
• Adjust processes where required and advise internal stakeholders, to align with continuous transitions and improvements of revenue integrity policies and processes.
• Perform periodic checks on the system and process control effectiveness and report any potential revenue leakages observed in the process chain to the management. Engage with internal stakeholders to ensure compliance to revenue integrity processes.
• Capture revenue integrity data and ensure accuracy in the system computation value. Report any issue or inaccurate computation observed in the system to the management.
• Measure process and system control effectiveness in a structured way based on data and contribute to the continuous transition and improvement of revenue integrity policies and processes to measure, analyze and reduce revenue leakage in the cargo division.
• Create a structured analysis of impact of…