Project Manager w​/BA - Operations & Technology

Project Manager w/ BA experience - Operations & Technology

Project manager & deliver Operations & ITD transformation programs and projects that improve efficiency, clarity, and service quality across the organization. The role combines delivery leadership, analytical problem-solving, and functional business understanding.

• Own end-to-end project delivery across multiple initiatives.
• Structure programs into clear project plans, timelines, and measurable outcomes.
• Perform hands‑on analysis on existing operating support models
• Define and validate business requirements for support functions
• Ensure business cases and OKRs are created, defined, and tracking real value

• Ability to conduct business analysis to define business and functional requirements.
• Ability to document BRDs, user stories, and process flows (current state, interim, and target state operating models) aligning to revenue outcomes.
• Analyze front, middle, and back office workflows to identify gaps impacting productivity or client conversion.
• Work closely with all key stakeholders including business, control, and support to ensure solutions are feasible and effective.
• Ensure solutions are practical and aligned with business realities.

• Apply understanding of HR, Credit, & OPS
• Support decision‑making with data, logic, and commercial context.