Lead Digital Product Manager - Loyalty

About the Role

Drive the digital direct revenue growth through implementing a product roadmap and leading solution initiatives to deliver best‑in‑class digital commerce tools. Leverage data and technology to understand objectives and opportunities from stakeholders and business product owners across the Qatar Airways Group and provide digital solutions. Provide leadership throughout the development of the digital product, with specific focus on design, usability, and deployment of robust and scalable digital solutions that will integrate a variety of web and consumer mobile products.

• Define and maintain digital product roadmap to set a path to achieve division digital objectives.
• Develop and manage program feature backlog.
• Regularly update stakeholders across Qatar Airways Group to ensure they are aligned with the digital roadmap and progress.
• Define and document new digital product features and enhancements to existing features based on traveler feedback and stakeholder business needs.
• Partner with platform owners to define long‑term capability roadmap by understanding industry trends, traveller expectations.
• Establish and follow key performance indicators related to digital product usage, revenue and retention contribution in order to identify opportunities and optimize performance.
• Regularly review competing travel service provider offerings and best practices, as well as latest technology developments to identify new opportunities.
• Plan and organize user testing, feedback sessions and A/B tests to determine the ideal way to present features or offers and eliminate usability issues.
• Regularly review product Key Results in order to meet Digital Commerce Product objectives.
• Ensure relevant digital product pods are equipped to deliver by identifying and eliminating blockers, providing guidance, funding and support.
• Lead refinement sessions to trim, clean and update backlog and to ensure product team understand backlog impact and contribution.
• Perform other departmental duties related to the position as directed by the Head of the Department.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Bachelor’s degree qualified.
• Minimum 8 years of job‑related experience.
• In‑depth understanding of airline sales, marketing and distribution mechanisms.
• Solid knowledge of core airline systems and applications.
• Estimating work size and complexity.
• People management experience.
• Ability and confidence to present to senior management.
• Confident in stakeholder management and influencing with impact.
• Ability to quantify the cost and benefits of projects.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.