Workshop Supervisor | Al-Futttaim Automotive | DOMASCO
Workshop Supervisor | Al-Futttaim Automotive | DOMASCO
Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Job Requisition :170727
Overview Of
The Role:
- The Workshop Supervisor plays a crucial role in leading a team of productive associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency. The role requires balancing the achievement of service revenue targets and maintaining high customer satisfaction through quality workmanship delivered on time. The supervisor will utilize strong people management and technical skills to handle both customer interactions and internal team dynamics, while ensuring compliance with dealership standards.
A key element is ensuring the safety and effective utilization of equipment, alongside continuous development and motivation of technicians.
- Work Bays Utilisation — Workshop capacity planning and loading
- Work Bays Utilisation — Optimising productivity, efficiency and workshop output
- Work Bays Utilisation — Reviewing for continuous improvement
- Work Bays Utilisation — Controlling productive time and allocation
- Work Bays Utilisation — Administering technicians time booking and updating in the incentive system
- Work Bays Utilisation — Controlling and planning carry-over jobs and work in progress
- Work Bays Utilisation — Ensuring safety and security of associates on the floor
- Implementing dealer standards on the workshop floor
- Ensuring ?
Fix it Right First Time? and conducting quality inspection - Effective utilization and maintenance of tools and equipment in the workshop
- Ensuring a quality job at a competitive price and timely delivery of vehicles
- Informing service advisors of additional repair jobs to ensure necessary repairs
- Motivating associates by providing encouragement and guidance
- Nominating associates for required training courses
- Conducting quality performance development reviews with technicians
- Effective daily and weekly meetings with the technicians team
- Inducting new technicians with standard service and repair processes
- Assisting technical support manager with quality inspection check sheets
- Managing product concerns and following the escalation process
- Maintaining service bulletins and workshop manuals
- Continuously improving the work environment to motivate technicians
- Leadership & Team Management
- Compliance & Evaluation
- Technical Expertise
- Communication skills
The Role:
- Diploma or Bachelor of Automobile/Mechanical Engineering
- 5 to 7 years of overall experience with an automobile dealership
- Minimum 3 years in Service Dept. at supervisor level
- Knowledge of automotive dealer/distributor business processes
- Working knowledge of MS Office
- ERP skills
- Strong people and technical skills
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive…
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