Workshop Supervisor | Al-Futttaim Automotive | DOMASCO

Job Requisition

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the Group employs more than 35,000 people across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world’s most admired and innovative brands.

Al‑Futtaim’s entrepreneurship and relentless customer focus enable continuous growth, expanding to meet the changing needs of our customers.

By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each day.

The Workshop Supervisor leads a productive team of associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency, while balancing service revenue targets and high customer satisfaction through quality workmanship delivered on time. The supervisor utilises strong people management and technical skills to handle customer interactions and internal team dynamics, ensuring compliance with dealership standards.

A key element is ensuring the safety and effective utilisation of equipment, alongside continuous development and motivation of technicians.

• Work Bays Utilisation: workshop capacity planning and loading, optimising productivity, efficiency and workshop output, reviewing for continuous improvement, controlling productive time and allocation, administering technicians’ time booking and updating in the incentive system, controlling and planning carry‑over jobs and work in progress, ensuring safety and security of associates on the floor.
• Dealership Standards: implementing dealer standards on the workshop floor, ensuring "Fix it Right First Time" and conducting quality inspection, effective utilisation and maintenance of tools and equipment in the workshop.
• Customer Satisfaction: ensuring a quality job at a competitive price and timely delivery of vehicles, informing service advisors of additional repair jobs to ensure necessary repairs.
• Training & Development: motivating associates by providing encouragement and guidance, nominating associates for required training courses, conducting quality performance development reviews with technicians, effective daily and weekly meetings with the technicians team, inducting new technicians with standard service and repair processes.
• Field Technical Reports: assisting technical support manager with quality inspection check sheets, managing product concerns and following the escalation process, maintaining service bulletins and workshop manuals.
• Employee Engagement: continuously improving the work environment to motivate technicians.

• Leadership & Team Management
• Compliance & Evaluation
• Technical Expertise
• Communication skills

• Diploma or Bachelor of Automobile/Mechanical Engineering
• 5 to 7 years of overall experience with an automobile dealership
• Minimum 3 years in Service Dept. at supervisor level
• Knowledge of automotive dealer/distributor business processes
• Working knowledge of MS Office
• ERP skills
• Strong people and technical skills

A major division of the UAE‑based Al‑Futtaim Group of companies, Al‑Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. Driven by a customer‑centric approach, we push the boundaries on innovation, quality standards and value‑added service across our vast customer base – from motor enthusiasts to fleet operators and contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering world‑class omni‑channel experiences. We channel local expertise and global trust to provide a comprehensive portfolio of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.

A 9000‑member strong team provides inspiring growth opportunities throughout the career path. This is Al‑Futtaim Automotive, and we empower talent to move forward.