Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

• High degree of professionalism and positive engagement for our residents and the workforce.
• An aptitude for connecting - strong sense for creating a sense of community and a drive to go the extra mile to create a positive experience for all residents and staff. Success and purpose are driven by relationships built within communities, including vendor partners, regulatory and social services partnerships.
• An authentic attitude - consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
• An approach that is positive and professional - actively listen, understand, and support residents and staff to resolve challenges.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

• Customer Service – treat residents and others with respect, answer questions, respond sensitively to complaints, assign work orders efficiently.
• Project a favorable image of the community.
• Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforce policies delegated by the Community Manager.
• Assist and complete work orders from resident requests, routine upkeep, diagnose problems, and make repairs following established policies, procedures, safety standards, and code requirements.

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost‑cutting and expense control by fixing rather than replacing parts when possible.
• Inspect grounds, building, and other community features daily to minimize hazards.
• Manage and order maintenance supplies inventory within budget guidelines.
• Maintain a preventative maintenance program.
• Maintain a well‑organized and properly stocked maintenance shop following safety standards and OSHA guidelines.
• Maintain hazard communications program and promote safe work practices.
• Manage unit inspections and key control of the community.
• Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, unit status, work in progress, etc.
• Participate in on‑call emergencies.
• Plan and utilize property resources, equipment, and supplies economically.
• Give direction to and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

• Challenge team members to higher performance by setting immediate and long‑term goals.
• Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, breezeways, curbs, signage, leasing office, and common areas.
• Under direction of the Community Manager, supervise, train, and schedule maintenance…