Part-Time Front Desk Associate

Join to apply for the Part-Time Front Desk Associate role at First Service Residential

This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $20.00/hr

Job Overview: The Part-Time
Front Desk Associate is responsible for the daily activity at the entrance and front desk.

Compensation: $18-20/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible for the daily overall functioning of the front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile.
• Responsible for verifying that each person who enters provides the proper identification and ensures that only active members enter the facility.
• Answer phones, offering high-level of customer service; route calls accurately and appropriately.
• Responsible for cash and cash drawer reconciliation during each shift.
• Ensure all rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the rules and regulations.
• Assist with training current and new associates.
• Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the grounds.
• Maintain front desk area by ensuring that trash and debris are picked up and windows are washed and clean.
• Coordinate on set-up and take-down of tables, chairs and decorations for social events or club activities.
• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• Must be able to work a flexible schedule.
• Strong written and verbal communication skills.
• Excellent general math skills.
• Must be able to handle multiple tasks.
• Strong attention to detail.
• Must be able to work independently and prioritize daily work load.
• Strong customer service skills.
• Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
• Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
• Must be able to work various holidays and weekends.
• Must be able to handle deadlines and pressure of the position.
• Must have reliable transportation.
• Working knowledge of Microsoft Applications.

• High school diploma or equivalent.
• 2 years customer service experience.

• Must be able to lift 30 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process…