Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career Growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve the hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers courteously, treats fellow Associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will be involved in a range of functions across the store as business needs require and may be requested to perform additional tasks that help achieve our customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists customers in any way necessary – is register‑trained, assists with merchandise, and answers customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customers, handling all customer issues courteously and calling Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to help maintain merchandise, customer, and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to maintain a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash and credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock policies, properly processing disbursements and notifying Store Leadership.
• Follows all cash, check, charge‑card, and refund transaction policies, maintaining accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role, maximizing productivity by executing all Store best practices and minimizing steps and touches in their workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in…