IT Systems Engineer

IT Systems Engineer Someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data, improve cyber security, and help move toward a data platform using Power BI/Fabric. 3rd Line Support & IT Operations Ownership Strong Windows Server / Microsoft 365 / Azure AD troubleshooting Confident owning escalations (not just passing tickets) Fortinet Firewall Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice Cyber Security & Risk Reduction Baseline cyber frameworks (Cyber Essentials / ISO-aware) Microsoft security stack familiarity (Defender, MFA, Conditional Access) Patch management & vulnerability awareness Can implement controls , not just write policies Security must be baked into delivery not an afterthought.

Power Platform, Fabric & Data Modelling Power BI (data modelling, DAX fundamentals) Power Query / ETL thinking Familiarity with Microsoft Fabric or modern data platforms Can design a single source of truth , not just reports Someone who moves from spreadsheets ? models ? insight. Application Development (Internal  Customer-Facing) Power Apps (Canvas  Dataverse) or equivalent low-code platform REST API integration mindset UX pragmatism (build usable tools, not demos) Understanding of security boundaries (internal vs customer apps) Low-code is acceptable.

Cowboy coding is not. Epicor / ERP  Manufacturing Systems Capability Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades SQL literacy (views, joins, performance awareness) Understanding of manufacturing concepts: BOMs, routings, work centres Ability to extract ERP data cleanly for reporting & forecasting Process, Documentation & Knowledge Capture Comfortable documenting systems and processes Can create repeatable runbooks, not Word documents nobody reads Thinks in terms of bus factor reduction